What an AI agent should not do without approval
Finance automation fails when the business gives AI authority before it has proven source quality, review rhythm, and risk controls.
Payments, refunds, discounts, or write-offs
Do not start by letting AI pay bills, approve refunds, offer discounts, write off debt, or change payment arrangements. AI can prepare context and options, but a person should approve the decision and the wording.
Tax, legal, or accounting advice
AI may help organise documents and questions, but it should not provide tax, legal, or accounting advice to the business or its customers. Treat advice as professional work that belongs with the qualified adviser, accountant, bookkeeper, lawyer, or business owner.
Customer payment promises
AI should not promise payment extensions, collection action, refunds, credit notes, delivery changes, or account decisions. Let the agent prepare history and draft options, then keep approval with the relationship owner.
Live accounting record changes
Changing contacts, invoice statuses, account codes, tax rates, reconciliation notes, or payment records should not be the default first workflow. Begin with exports, read-only review, or draft-only notes before granting any update permission. Use the AI Agent Permissions Checklist to separate read, draft, update, send, delete, and blocked actions.